Complaints Management
Customer Service
On working days from 9:00–17:00
Phone
+36 70 229 9790
E-mail
info@futarlista.hu
penzugy@futarlista.hu
1. If the courier does not arrive
Please call our customer service or send us an e-mail and provide the shipment number, order ID or freight invoice number.
If you agree on a new pickup date or time directly with the courier, you must also let us know – an arrangement made with the courier alone is not sufficient.
2. In case of damage or loss
Please report the issue by e-mail in all cases. Provide the shipment number, order ID or freight invoice number, and briefly describe the reason for your complaint.
3. In case of delay
Please report the issue by e-mail, including one of the identification numbers listed above, and briefly describe the circumstances of the delay.
4. Billing and invoicing enquiries
Please provide the invoice number by e-mail and briefly describe the error or your enquiry.