Frequently Asked Questions
1. What is Futárlista?
Futárlista is an online parcel shipping platform where you can compare the prices and services of several courier companies on a single platform. You can place your order within a few minutes, and the courier will collect the shipment at the address you provide.
2. Which courier services can I choose from?
The following partners' services are currently available on Futárlista:
UPS
FedEx
DPD
GLS
Express One
The available services are displayed depending on the size, weight and destination country of the shipment.
3. Can I take my parcel to a parcel shop or parcel locker?
No.
Futárlista only provides door-to-door services. The courier collects the shipment at the specified pickup address and delivers it to the address provided by the recipient.
4. Can I send a parcel with cash on delivery?
No.
Cash on delivery (COD) service is currently not available through Futárlista.
5. When will the courier arrive?
The courier will generally arrive on business days according to the conditions of the selected service.
When placing your order, please provide at least a 4-hour time window for the parcel pickup whenever possible.
Courier services generally cannot guarantee an exact arrival time.
If the courier has not arrived to collect the shipment within the specified time window, please let us know!
6. How can I track my parcel?
After the parcel has been shipped, you will receive the waybill and the shipment identification number.
You can track the status of your parcel through Futárlista or on the tracking page of the respective courier service.
7. What should I do if my shipment has been damaged?
If the parcel arrives damaged:
if possible, have a damage report prepared in the presence of the courier,
take photos,
keep the packaging,
report the problem to Futárlista's customer service as soon as possible.
The claim will be assessed according to the rules of the selected courier service.
8. How should I pack my shipment?
Use a strong cardboard box and suitable internal protective packaging.
Do not use:
external wrapping paper,
plastic wrapping,
string or twine.
These are prohibited by several courier services, or may result in an additional handling fee.
9. Can I modify or cancel my order?
If the courier has not yet collected the shipment, you can cancel the shipment and you can also change the address.
If you submit a request to change the address after the shipment has been dispatched, the service providers may charge an additional fee.
In this case, please contact our customer service as soon as possible.
10. Why should I order through Futárlista?
With Futárlista:
you can order parcel shipping at discounted prices compared to the official list prices of the courier services,
you can compare the offers of several courier services on a single platform,
you can place your order quickly and easily,
you can easily track your shipment,
our customer service can help with questions or problems,
you do not need to enter into a separate contract or register with each courier service.
With Futárlista, you can choose the courier service that best suits your needs within a few minutes and send your domestic or international shipment at a discounted price.